Customer Service that doesn’t suck starts with people like YOU!
United Airlines mess up should be YOUR call to wake up! When was the last time you experienced really great...
The Personal Touch that Makes Big Business Cents
Whatever happened to the service part of Customer Service? Have you ever bought something online, found it didn’t work, then...
Leaders that Listen have Teams that Work
With employee engagement at an all time low across the US, what’s it going to take for managers to wake...
The Power & Profit of Nice
Nice guys finish last. (Translation: they don’t get the hot girl) She has a nice personality (Translation: bow wow) It’s...