Customer Service that doesn’t suck starts with people like YOU!
United Airlines mess up should be YOUR call to wake up! When was the last time you experienced really great...
The Personal Touch that Makes Big Business Cents
Whatever happened to the service part of Customer Service? Have you ever bought something online, found it didn’t work, then...
Kick It in the New Year Using This!
Bye Bye 2016 with the same ol’ habit of me, me, me. Hello 2017. The theme is thoughtful. The point...
Leaders that Listen have Teams that Work
With employee engagement at an all time low across the US, what’s it going to take for managers to wake...
Passion, Politics & the Power of Words
If ever there was a two-ringed circus surely the current political stage is ‘it’ on steroids. Two high profile people...
Learn from The Beatles: Leadership that Motivates creates Rock Star Teams & Raving Fans
It seems Strawberry Fields do go on Forever ‘coz everyone on planet earth knows who The Beatles are regardless of...