Customer Service that doesn’t suck starts with people like YOU!
United Airlines mess up should be YOUR call to wake up! When was the last time you experienced really great...
Men, Mars & Women who Work
With the event of International Women’s Day today March 8th, 2017 comes greater awareness about the age-old principle of double standards....
The Personal Touch that Makes Big Business Cents
Whatever happened to the service part of Customer Service? Have you ever bought something online, found it didn’t work, then...
The Myth about Motivational Speakers (like me)
So you’re at the company conference. It’s fun to be away from the office norm for a few days and...
Leaders that Listen have Teams that Work
With employee engagement at an all time low across the US, what’s it going to take for managers to wake...
Passion, Politics & the Power of Words
If ever there was a two-ringed circus surely the current political stage is ‘it’ on steroids. Two high profile people...
Change your Mind about Change
The seasons are changing and fall is around the corner in Houston. Leaves are about to turn brilliant hues of red...
Learn from The Beatles: Leadership that Motivates creates Rock Star Teams & Raving Fans
It seems Strawberry Fields do go on Forever ‘coz everyone on planet earth knows who The Beatles are regardless of...