Tom Cruise would totally have me at hello too. The only difference is I’d be a goo-goo-eyed bumbling mess unlike Renee Zellweger in the movie Jerry Maguire who ends up marrying him.
Oh well……. I’m too tall for him anyway.
So you’ve just landed a new customer/job. You’ve said your first hello and hopefully made a good impression. What’s next? How do you ensure your success?
The answer is in a back-to-basics point I make in all my motivational speeches: you build great relationships. You connect with people on a personal level. You treat co-workers, customers and peers like you yourself want to be treated – with courtesy, kindness and respect.
Several months ago I was the keynote speaker at a customer service conference for a sizable electric company in Dallas where the staff turnover rate was almost zero. Everyone was so happy to work for this organization I wonderedwhat was in the water! (just sayin’) I asked several employees why they still loved working there after 28 years and they all said the same thing: they were treated like family by the top management and all the way down. They felt valued and appreciated.
Sometimes we all need a reminder that it’s the simple human needs that have a HUGE impact on the success of an organization, an individual or a project.
Alrighty then. Now………………..show me the money!
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